Effective date: 30/04/2026

JMSN PTY LTD respects your privacy and is committed to protecting the personal information we collect about you.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, subscribe to our mailing list, interact with our communications or use our services.

By using our website or submitting your information to us, you agree to the collection and handling of your personal information as described in this Privacy Policy.

1. Who we are

This website is operated by:

JMSN PTY LTD
ABN: 71 681 353 471
Address: 5b/21 Northumberland St, Collingwood VIC 3066
Email: info@jmsn.com.au
Phone: 0425 781 101

In this Privacy Policy, “JMSN”, “we”, “us” and “our” refers to JMSN PTY LTD.

2. What personal information we collect

We collect personal information when you interact with our website, submit a form, make an enquiry, subscribe to our newsletter or communicate with us.

The types of personal information we may collect include:

• name
• email address
• phone number
• postcode
• message or enquiry details
• property, apartment or project preferences
• newsletter subscription details
• marketing preferences
• any other information you choose to provide to us.

We may also collect website usage, tracking and attribution information, such as how you arrived at our website, the pages you visited, the forms you submitted, your device and browser information, advertising campaign information and other analytics data.

We do not intend to collect sensitive information unless it is necessary for a specific purpose and you have provided your consent, or unless we are otherwise permitted or required by law to collect it.

3. How we collect personal information

We collect personal information directly from you when you:

• submit a general enquiry form
• submit a project-specific enquiry form
• subscribe to our newsletter
• contact us by phone, email or through the website
• request information about an apartment, development, project or property
• interact with our marketing emails
• browse or use our website.

Our website uses online forms to collect enquiries and subscription requests. Information submitted through our website forms may be passed from the website to our sales or enquiry management systems through a Salesforce form plugin. This allows us to manage enquiries, follow up with prospective purchasers or renters, and respond to requests for information.

If you subscribe to our newsletter or submit an enquiry, your details may also be added to a Mailchimp audience. You may then receive email communications from us, including follow-up emails, project updates, property information, newsletters and marketing communications.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

• responding to enquiries
• providing information about apartments, properties, projects and related services
• managing prospective purchaser, renter or customer relationships
• contacting you about a property, project or enquiry
• sending newsletters, project updates and marketing communications
• adding you to relevant email workflows
• managing, tracking and improving our marketing campaigns
• understanding how visitors use our website
• measuring website traffic and campaign performance
• improving our website, services, communications and customer experience
• maintaining business records
• complying with legal, regulatory or administrative obligations.

We may use tracking and attribution information to understand which advertising campaigns, referral sources or marketing activities led you to our website or enquiry forms.

5. Email marketing and Mailchimp

We use Mailchimp to manage email audiences and send email communications.

If you subscribe to our newsletter, submit an enquiry or otherwise provide your details to us, we may add your email address and related details to our Mailchimp audience.

We may use Mailchimp to send:

• newsletters
• project updates
• apartment or property information
• enquiry follow-up emails
• sales or leasing communications
• promotional emails
• other information that may be relevant to your enquiry or interests.

Mailchimp may collect information about your interaction with our emails, such as whether you opened an email or clicked a link.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us at info@jmsn.com.au.

Even if you unsubscribe from marketing emails, we may still send you non-marketing communications where necessary, such as messages directly related to an enquiry, transaction or service request.

6. Website analytics, Google Tag Manager and cookies

Our website uses Google Tag Manager to manage tracking, analytics and marketing tags.

Depending on the tags configured on our website, these tools may collect information about your use of our website, including pages visited, links clicked, time spent on pages, referral source, browser type, device type, approximate location, campaign and advertising attribution information, and other website usage data.

We use this information to understand website traffic, improve website performance, measure marketing effectiveness and provide a better user experience.

Our website may use cookies, pixels, tags and similar technologies. These technologies may help us:

• recognise returning visitors
• understand how people use the website
• measure traffic and campaign performance
• improve website functionality
• support advertising and remarketing activity
• track enquiries and conversions.

You can control or disable cookies through your browser settings. Some parts of the website may not work as intended if cookies are disabled.

If we use a cookie consent banner or consent management tool, you may also be able to manage your cookie preferences through that tool.

7. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Salesforce or Salesforce-related form and CRM systems
• Mailchimp
• Google, including Google Tag Manager and related analytics or advertising services
• website developers, hosting providers and IT service providers
• marketing, advertising and analytics providers
• sales agents, project agents or property-related service providers
• professional advisers, such as lawyers, accountants and consultants
• contractors and service providers who assist us to operate our business
• government authorities, regulators or law enforcement agencies where required by law.

We do not sell your personal information.

8. Overseas disclosure

Some of the platforms and service providers we use may store, process or access personal information outside Australia.

This may include providers such as Salesforce, Mailchimp, Google and other technology or marketing platforms.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that appropriate privacy and security protections are in place.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• using reputable technology and service providers
• access controls
• password protection
• secure website hosting
• administrative, technical and organisational safeguards
• limiting access to personal information to personnel and service providers who need it for legitimate business purposes.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information transmitted through our website or stored electronically.

10. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include keeping information for the purpose of:

• responding to enquiries
• managing customer, purchaser, renter or lead relationships
• sending communications where you have not unsubscribed
• maintaining business and marketing records
• complying with legal, regulatory, tax, accounting or reporting obligations
• resolving disputes or enforcing agreements.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

11. Accessing or correcting your personal information

You may request access to the personal information we hold about you.

You may also ask us to correct personal information that you believe is inaccurate, incomplete, out of date or misleading.

To make a request, please contact us at:

Email: info@jmsn.com.au
Phone: 0425 781 101
Address: 5b/21 Northumberland St, Collingwood VIC 3066

We may need to verify your identity before responding to your request.

12. Opting out of marketing communications

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in one of our emails
• contacting us at info@jmsn.com.au.

We will take reasonable steps to action your request as soon as practicable.

13. Third-party websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.

14. Privacy complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

JMSN PTY LTD
Email: info@jmsn.com.au
Phone: 0425 781 101
Address: 5b/21 Northumberland St, Collingwood VIC 3066

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

16. Contact us

For questions about this Privacy Policy or how we handle personal information, please contact:

JMSN PTY LTD
ABN: 71 681 353 471
Address: 5b/21 Northumberland St, Collingwood VIC 3066
Email: info@jmsn.com.au
Phone: 0425 781 101